Here you can find answers to the most asked questions about rentals in Marbella and Costa Del Sol.
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What methods of payment accepted?
We accept Card payment, paypal and wiretransfer
Can I make changes to a pending reservation request?
You can send a message to us and we will contact your host with the request.
How do I cancel a reservation request?
Rentals in Marbella cancellation policy is applied to all reservations. Guests are required to give 30 days notice of cancellation in order to receive a full refund. If the guest cancels within 30 days of the check-in date, then the first month of the reservation is paid to the host. If the rental is longer than 30 days the outstanding days will be refunded.
When am I charged for a reservation?
You wont be charged until the host accepts your reservation. Once accepted, you must pay the reservation fee of 20%. (10% booking fees and 10% to hold the reservation) This amount will be deducted from your final payment.
Help on your reservations
What happens if my host cancels my reservation?
You will get a full refund.
On very rare occasions, the owners might not have any other option than to cancel because of special circumstances. Rentals in Marbella has also implemented a cancellation policy that includes a penalty to the host to avoid cancelations without special reasons.
What is the Resolution Center?
This is where you can ask for a refund or make any claim.
What should I do if I forgot something at a place I stayed?
Contact us here. Or through the resolution center.
How do I rental details with others?
You can share through social media, email, download PDF
