Frequently Asked Questions

Here you can find answers to the most asked questions about rentals in Marbella and Costa Del Sol.

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What methods of payment accepted?

We accept Card payment, paypal and wiretransfer

Can I make changes to a pending reservation request?

You can send a message to us and we will contact your host with the request.

How do I cancel a reservation request?

Rentals in Marbella cancellation policy is applied to all reservations. Guests are required to give 30 days notice of cancellation in order to receive a full refund. If the guest cancels within 30 days of the check-in date, then the first month of the reservation is paid to the host. If the rental is longer than 30 days the outstanding days will be refunded.

When am I charged for a reservation?

You wont be charged until the host accepts your reservation. Once accepted, you must pay the reservation fee of 20%. (10% booking fees and 10% to hold the reservation) This amount will be deducted from your final payment.

Help on your reservations

What happens if my host cancels my reservation?

You will get a full refund.
On very rare occasions, the owners might not have any other option than to cancel because of special circumstances. Rentals in Marbella has also implemented a cancellation policy that includes a penalty to the host to avoid cancelations without special reasons.

What is the Resolution Center?

This is where you can ask for a refund or make any claim.

What should I do if I forgot something at a place I stayed?

Contact us here. Or through the resolution center.

How do I rental details with others?

You can share through social media, email, download PDF

Want to become a host in Marbella?

Learn more how to make money on your property

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